FREQUENTLY ASKED QUESTIONS
Delivery
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders placed by 12pm AEST will be posted same day. All orders are sent via Australian domestic services.
VIC 1-2 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-5 Business Days | TAS 2-5 Business Days
NT 3-5 Business Days | WA 3-5 Business Days
*Rural Areas may take a little longer
WHERE IS MY ORDER SENT FROM?
All orders are sent from within Australia, meaning there is no need to worry about customs or border force interception. We have a 100% delivery success.
CAN I USE A FAKE NAME ON THE DELIVERY ADDRESS?
Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.
CAN I USE A PO BOX AS DELIVERY ADDRESS?
Yes. PO boxes are a great option if you’re not home for delivery.
DO I HAVE TO SIGN FOR THE PACKAGE?
No. You will not need to sign for the package. You may need to show ID with the same address if picking up from the post office.
WHAT IF I’M NOT HOME FOR DELIVERY?
The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.
I WOULD PREFER TO PICK UP MY PACKAGE FROM THE POST OFFICE IF I MISS DELIVERY, IS THIS POSSIBLE?
Ordering & Payments
HOW WILL MY ORDER BE PACKAGED?
HOW MUCH IS POSTAGE?
HOW CAN I TRACK MY ORDER?
MY ORDER HASN’T ARRIVED WHAT SHOULD I DO?
If you order hasn’t arrived after the given time guide, please contact us and we will investigate and resolve the issue promptly.
VIC 1-2 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-5 Business Days | TAS 2-5 Business Days
NT 3-5 Business Days | WA 3-5 Business Days
*Rural Areas may take longer